What should I do if I am unable to watch videos or view Stories smoothly on an Android phone?

When unable to watch videos/stories smoothly on Android, please first ensure the following:

• Confirm your Android version is 10 or higher.
• If power-saving mode is enabled, disable it and ensure the battery level is above 60%.
• Check if the network signal is strong.

 

---

💡 If all the above are confirmed to be fine, you can try the following steps:

• Click on the [Profile Picture] at the bottom right of the main page ➜ [Refresh ⟳], or go to the [Settings] page ➜ [Refresh ⟳], and click to verify if you can watch normally again.
  
  

💌 If this action doesn't resolve the issue, please contact online customer service to report the problem.

🚨 Some content may be unavailable due to requests from law enforcement agencies or special circumstances. For details, please refer to the terms of service or contact online customer service.