If you are unable to watch videos/stories on your iPhone smoothly, please check the following:
- Ensure your iOS version is iOS 16.5 or above.
- If Low Power Mode is enabled, please disable it and ensure your battery is at least 60% charged.
- Check if your internet connection is good.
💡 If all the above are confirmed to be okay, you can try the following steps:
-
Click on the profile picture at the bottom right of the main page → [Refresh ⟳], or go to the Settings page → [Refresh ⟳]. After clicking, check again if you can watch normally.
💌 If the above methods do not resolve the issue, please contact online customer support.
🚨 Certain content may be unavailable for viewing due to requests from law enforcement or special circumstances. For details, please refer to the Terms of Service or contact online customer support.